Support

Getting started

Install BuyerBot

Click Add to Slack and authorize BuyerBot for your workspace. The person who installs it becomes the first approver.

Initial setup

After installing, type /buy in any channel. BuyerBot will walk you through a quick setup:

• Auto-approve threshold (optional): a dollar amount. Requests under this amount get approved automatically. Leave it blank to require manual approval for everything.
• Additional approvers (optional): pick other team members who can approve and check out purchases.

That's it. Your team can start using /buy right away.

Searching for products

How to search

Type /buy followed by what you're looking for. For example:

• /buy ergonomic keyboard
• /buy standing desk converter
• /buy USB-C hub

BuyerBot searches Amazon and shows up to 10 matching products with prices, ratings, review counts, and Prime eligibility.

Selecting products

Click Add on any product to select it. You'll be asked to pick a quantity (1 to 10). You can add multiple products before submitting.

When you're done, click Submit Request to send it for approval.

Search sessions expire

You have 15 minutes to submit your request after searching. If the session expires, just run /buy again.

Approvals

How approval works

When someone submits a purchase request, BuyerBot checks a few things in order:

• If the requester is an approver, it's auto-approved.
• If the total is under the auto-approve threshold, it's auto-approved.
• Otherwise, every configured approver gets a DM with the request details and Approve / Reject buttons.

Any approver can act on the request. Once one approver approves or rejects it, it's done.

What approvers see

The approval message includes the requester's name, what they searched for, each item with its quantity and price, and the estimated total.

After approval

Approved items are added to the workspace cart. A confirmation message is posted in the channel where the request was made.

After rejection

The requester gets a message in the original channel letting them know the request was rejected.

Cart & checkout

Viewing the cart

Type /buy cart to see everything in the workspace cart. You'll see each item, its quantity, price, and the estimated total. You can remove individual items from this view.

Checking out

When you're ready to buy, type /buy checkout. BuyerBot generates an Amazon link with all the cart items pre-loaded. Click the link, review the cart on Amazon, and check out with your own Amazon account.

Only approvers can run /buy checkout.

After checkout

The cart is cleared and all associated requests are marked as handed off. You can see past checkouts with /buy history, which shows your last 10 checkouts with dates, totals, and reorder links.

How payment works

BuyerBot never handles money. The approver clicks the Amazon link and pays on their own Amazon account, the same way they'd buy anything else on Amazon. No corporate card is stored in BuyerBot.

Settings

Accessing settings

Type /buy settings (approvers only). From here you can:

• Edit settings: change the auto-approve threshold and set a weekly nudge channel.
• Manage approvers: add or remove team members who can approve requests and check out.

Auto-approve threshold

Set a dollar amount (e.g. 25.00) and any request under that amount will be approved automatically. Leave it blank to require manual approval for all requests.

Weekly nudge

Pick a public channel and BuyerBot will post a weekly reminder asking if anyone needs anything. This is optional.

Managing approvers

You need at least one approver at all times. Any approver can add or remove other approvers.

All commands

Command	What it does
/buy <search>	Search Amazon for products
/buy cart	View the workspace cart
/buy checkout	Check out and get an Amazon cart link (approvers only)
/buy history	View past checkouts with reorder links
/buy settings	Manage threshold, approvers, and nudge channel (approvers only)
/buy help	Show all available commands

Frequently asked questions

Who pays for the items?

The approver who runs /buy checkout gets an Amazon link. They click it and check out on their own Amazon account. BuyerBot never sees or stores any payment information.

Can I use BuyerBot with my personal Amazon account?

Yes. The checkout link works with any Amazon account. You're buying directly from Amazon, not through BuyerBot.

What happens if I don't submit my request in time?

Search sessions expire after 15 minutes. If yours expires, just run /buy again with the same search. Nothing is lost.

Can multiple people be approvers?

Yes. You can have as many approvers as you want. Any of them can approve or reject requests, view the cart, and check out.

What if nobody is set up as an approver?

If there are no configured approvers, requests are auto-approved to prevent them from getting stuck.

Can I remove something from the cart?

Yes. Run /buy cart and click the Remove button next to any item.

Is there a limit on how many items I can request?

You can select up to 10 of each product per request, and you can add multiple products to a single request. On the Free plan, workspaces get 25 requests per month. The Team plan has no limit.

Does BuyerBot work in DMs or only in channels?

You can use /buy in any channel. Approval notifications are sent to approvers via DM.

Can I set different approvers for different channels?

Not yet. Approvers are set at the workspace level. Channel-level configuration is on the roadmap.

What does "handed off" mean?

It means the request was included in a checkout. The Amazon cart link was generated and the approver has it. At that point, the purchase is between the buyer and Amazon.

I'm getting a rate limit error

BuyerBot limits how many searches a workspace can run per minute to keep things stable. Wait about a minute and try again.

Something else not working?

Email support@buyerbot.ai and we'll help you out.